Last modified on 10 November 2025
We value your privacy and are committed to protecting your personal data.
This privacy statement explains how we collect, use, and protect your personal data when you use our mobile application (the “App”).
By using the App, you acknowledge that your personal data will be processed as described in this privacy statement. If you have questions or concerns, please contact us at media@audioriver.pl.
Depending on your use of the App and the features you choose, we may process the following types of personal data:
a. Profile Information (optional)
If you fill out the optional profile form, we collect your first name, last name, email address, and whether you consent to receive marketing communications. These fields are not mandatory and not validated.
b. External Single Sign-On (optional)
If you log in using an external account (for example, via AWS Cognito, Microsoft Azure B2C, OpenID, or Sentinel), we may process your name, email address, phone number, date of birth, gender, and nationality. Tokens used for authentication may be processed but are not stored.
c. Location Data (optional)
If you allow the App to access your location, we may use your location to provide location-based functionalities, such as navigation, event recommendations, or crowd information.
Your location data are shared only in pseudonymized form with selected partners (e.g., Crowd Connected). These data contain only a unique device identifier (UUID), coordinates, and optionally a push token.
d. Tickets, Cashless Wallets, and Loyalty Features (optional)
If you use these features, we may process information related to your tickets, wristbands, or loyalty cards—such as ticket type, price, balance, or rewards.
e. Spotify Recommendations (optional)
If you connect your Spotify account, we may use your Spotify token to suggest artists or playlists based on your listening preferences.
f. App Usage and Analytics
We collect data on app usage (page views, clicks) to improve our services. These events are tracked via Google Firebase / Google Analytics 4 and processed in de-identified, IP-truncated form.
If the App is connected to additional analytics platforms (such as CM.com CDP, Braze, Insider, Tealium, or Salesforce Marketing Cloud), data may also be processed there according to our configuration.
We process your personal data for the following purposes: