Rock Werchter 2024 - Privacy Statement

OUR COMMITMENT TO YOU

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Rock Werchter, a Live Nation Festival (known here as "we" or "Rock Werchter") collects about you, and how we use it.

 We’ve done our best to make our explanations short and easy to understand.  But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.

If we ever make any major  changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission. 

PRIVACY NOTICE

 Our Privacy Notice has been designed with you in mind.  How the notice applies to you will depend on the way in which you interact with us.  For example, if you:

  1. purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
  2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below. 

Summary

What Information We Have & Where We Get It

How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it.

1. For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:

2. For our legitimate business interests

 3. About your personalisation settings.

We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.

Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud. 

We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).  

We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting n artist.

No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy for more information.

Where you’ve given your consent

Who We Share Your Data With & Why

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

Your Rights

You also have rights over how your personal information is used including:

To exercise any of the above rights please contact us at privacy@livenation.be. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe.  At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. 

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.  Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

For more information, or to get a copy of the relevant documentation please contact us.

CONTACT US

If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help:  privacy@livenation.be

There’s also The Commission de la protection de la vie privée/Commissie voor de bescherming van de persoonlijke levenssfeer although we encourage you to try and let us help you first.

 

Updated 14 May 2018